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Terms and Conditions

Use of this website is subject to the following terms and conditions, as outlined by The Fashion Connector (“us” “we” “our website” “the website” “site”). By accessing browsing, using, placing an order or registering with us, you ("the user" "the buyer") confirm that you have read, understood and agree to these website terms in their entirety. If you do not agree to the website terms in their entirety, you should not use this website. We recommend that you check this page, regularly, to take note of any amendments we may have made to the terms. We reserve the right to withdraw or amend the terms, and services, provided on this website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. We are also entitled to suspend all or part of the website and its services for repairs, upgrades, maintenance or any other such necessary work without notice. We also reserve the right to make any changes to the website’s operational functions and content including the discontinuation of products and website features. This website also contains links to other websites hosted by our partners. When you activate these links, you will leave our site and we will have no control or accept any liability for the content of other sites once you leave our site. Your use of the linked sites will therefore be subject to the terms and conditions contained within each such site. The Fashion Connector is a trading name of The Fashion Connector Ltd, a company registered in England and Wales under registration number 08465539. Our registered office address is 160A Villiers Road, London, NW2 5PU, UNITED KINGDOM. By placing an order via this website you agree that you are capable of entering into binding contracts and that you are at least 18 years of age.


To use some of the services or features made available to you on this site, or to make a purchase, during checkout, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and correct. We reserve the right to only accept orders from those over 18 years. The Fashion Connector reserves the right to, without notice, temporarily or permanently disable your account and access to the website and your ability to browse the website if we believe that for any reason you have breached any of the prohibitions as outlined in the terms. We also reserve the right, without reason or notice, to reject your application at checkout

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For a more brief summary of our terms please refer to our Frequently Asked Questions: FAQ's

The Fashion Connector is an online, ecommerce, fashion website allowing you to purchase high quality clothing, handbag, and jewellery products directly from us and from the various independent designer brands (Sellers) using the website. With the exception of the products stocked by us and sold directly, to you, via our Luxe Collection, The Fashion Connector acts as an, online, intermediary between the buyer and the designer brand allowing the buyer to make a purchase, securely, from the designer via our website. Therefore, when purchasing a designer brand, the contract with regards to the Sale of Goods is with the designer, not The Fashion Connector. By making an online purchase via The Fashion Connector website you are allowing The Fashion Connector to handle the secure payment for your purchase. Each designer is vetted before they can use The Fashion Connector platform. In addition to this each designer has agreed to provide, a no-quibble, 14 day, refund or exchange on any item (with the exception of bespoke items) purchased via the website. This means that you have 14 calendar days, starting from the day you receive the product, to notify us of your return request. Once you've notified us of your return request, and a further 14 calendar days to return your item. We will issue you with returns instructions on how to return your order back to either us, directly, or the designer, Please note your order must be returned within 14 calendar days of receiving your returns instructions to be eligible for a refund. In addition to this you must notify us within 14 calendar days of receiving your order if you wish to return/cancel your order as this time period constitutes the consumer cooling off period. Any return requests received outside of the 14 day cooling off period will not be accepted and hence no returns instructions will be issued. Except for the Luxe Collection any product purchased via our website will be sent to you directly from the designer's studio/headquarters and The Fashion Connector does not handle this shipment process Rather the designer handles the secure shipment to ensure the product is sent safely and promptly to you the buyer. However, we do manage all aspects of website customer care, customer service and administration and are therefore at hand to help should you have any product queries, or issues, relating to a sales transaction undertaken on our website. In order to make purchases via our site you will be required to provide your details at checkout. You will need to provide your real name, e-mail address and other requested information as indicated at checkout. We will never disclose your personal details to any third parties. You will also have to provide valid and correct payment details. By doing this you confirm that you are the person referred to in the billing information, you provide, and are not impersonating any other person or entity or using a false name or a name that you are not authorised to use. If you have any questions about a product or service offered by the various designers you can contact our customer care team directly via email: Our customer services team are your first point of call. We will respond to all email enquiries within 1 hour during business hours and we are available 12 hours a day to assist you with any questions you may have. By registering at checkout, you acknowledge and agree that The Fashion Connector provides you with the facility to browse the content of the website, and purchase products, from us and the designer, using our website functions. Thus, once your goods are dispatched the contract formed for the sale of goods, except for the Luxe Collection, is between you the buyer and the designer, not The Fashion Connector. As a result the Fashion Connector, by law, shall not be liable in any way in relation to the sale of goods contract between the buyer and the designer. We will however, always be available to assist you with any queries you have and will always contact the designer on your behalf, where necessary, as part of our dedicated customer care service. Every designer using The Fashion Connector platform is committed to providing excellent customer services as part of their buying protection. In addition to this our customer care team are always available to help, in any way we can. In the rare case a complaint arises from the buyer regarding the sale of goods we will take every effort to assist both the buyer and designer to reach an amicable resolution. Therefore, you can buy with confidence via The Fashion Connector.

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All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. If you wish to make an enquiry before you place an order, please contact us: and we will assist you with your enquiry and/or purchase. During business hours we aim to respond to all email enquiries within 1 hour.

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The prices shown are in GBP (Sterling) and are inclusive of UK sales VAT, where applicable, at the corresponding rate. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note, the product prices shown are in sterling and include sales VAT (where applicable) and at checkout a shipping charge will be calculated to give the final purchase price. However, if you are importing a product from a designer outside of the region you reside in, additional import duty and taxes may be added by the delivery carrier, which you will have to pay for before your item is released. So for example if you are an EU resident buying from a designer that is not based in the UK or USA (importing from outside the EU) customs duty and import VAT may apply. Likewise if you are a UK or EU resident buying from a designer based in the USA customs duty and import VAT may also apply. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. As many items can be imported without paying any duty at all. More information concerning duty calculations can be found at:   Duty Caluclator

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Once you have made your choice, entered your details at checkout and payment you will receive an email, from The Fashion Connector, acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and the designer will be completed when you receive a confirmation email verifying the goods have been dispatched. The sales contract is therefore concluded between you the Buyer and the Seller (designer). We reserve the right not to process or accept a transaction in the event, for example, that we are unable to obtain authorisation for a payment, that the designer indicates shipping restrictions apply to a particular item, that the designer indicates that the item ordered is out of stock or has been withdrawn or that you do not meet the eligibility criteria set out within our terms and conditions. We can also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party for this refusal or by reason of our withdrawing any products from the website. We will also not be liable for any refusal, on our part, to process a transaction or for the unwinding or suspending any transaction after processing has begun.

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Payment can be made by Master Card, Visa, Visa Debit, Visa Electron, MasterCard Debit, Maestro & PayPal. Any other methods of payment options, available, will be clearly indicated on the website. Payments made by debit/credit card will be processed in Sterling (GBP). All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to THE FASHION CONNECTOR, we will not be liable for any delay or non-delivery of products. We take good care to make our website secure. All credit/debit card transactions on this site are processed using Barclays Payments a 3D secure online payment gateway that encrypts your card details in a securely hosted server. However, The Fashion Connector will not store your credit/debit card details on our systems. Any information relating to your credit/debit card transactions will be securely stored on our partners hosted secure servers. These details will be fully encrypted and only used to process card transactions which you have made. To facilitate the safety of your shopping experience, The Fashion Connector uses hosted servers that utilize Secure Socket Layer (SSL), 3D Secure technology and that are PCI DSS compliant. In addition to this we take good care to keep the details of your order and payment safe and secure. However, where there has been no negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any information you provide when accessing or ordering from the website.

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From 1st January 2021 the United Kingdom left the European Union and hence the single market. Consequently, any item purchased online, leaving the UK, is classified as an export and therefore the recipient of the item will be liable for import VAT and customs duty which must be paid, by the receiver/buyer before the item can be released from customs. Refusal of the receiver/buyer to pay the relevant taxes and duties, or to collect their item, from the delivery depot, in the event of a failed courier delivery, will result in the product being returned to us or the designer. The buyer will bear any return costs incurred, including any handling charges, due to refusal of the buyer to pay the required import VAT and duty charges to receive their goods, or the refusal of the buyer to collect their goods from the relevant delivery depot in the event of an unsuccessful courier delivery. If the item is destroyed by customs due to the buyer's failure to pay the relevant taxes and duties, or collect their goods, no refund will be issued by The Fashion Connector to the buyer for the original payment of goods. All designers using The Fashion Connector ship worldwide so wherever you are in the world you can get your favourite item delivered to you. If you're unsure of any aspects of our designer's delivery policy, you can email our customer care team at: during office hours and we will be happy to assist you. As a general rule the product remains the responsibility of the designer, or where applicable, us, until it reaches the specified delivery address. Once the goods are delivered and/or signed for the responsibility for the product passes to the buyer. If you specify a recipient who is not you for delivery purposes e.g. if you are buying a gift for someone then you agree that delivery at the gift recipient’s delivery address indicates the fulfilment of the order by the designer and transfer of responsibility in the same way. Most designers aim to dispatch their products within 2 business days. This timeframe would not, of course, apply to goods that are made to order. Standard orders placed on a Friday will be dispatched the next working day. Please note, all time frames indicated relate to business/working days. Delivery times indicated by designers are to be used as a guide only and start from the date of dispatch. Our customer care team will send the buyer an email once the goods have been dispatched to confirm the designer has sent the order. The Fashion Connector is not involved in the delivery/shipping process in any way we are therefore not responsible for any delays caused by destination customs clearance processes, or any other delays incurred by the delivery carrier. Please note, during days where delivery couriers such as Royal Mail, are undergoing industrial strike action we cannot guarantee a next day delivery service. UK orders will only be considered undelivered after 30 calendar days have elapsed since the order was dispatched.

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All designers using The Fashion Connector will provide a refund or exchange, on any item* purchased on our website, on the basis that you notify The Fashion Connector within 14 calendar days, starting from the day your order is delivered to you. Once you have notified The Fashion Connector of your cancellation or return request you then have a further 14 calendar days to return your item back to us or the designer. You can also download and complete our cancellation form: Download Cancellation Form. Which you can then send back to us via email. Once we've received your completed cancellation form we will provide you with return instructions on how to send your product back to either us or the designer. Please note the buyer must bear the cost of returning the item. The order must be returned, unused, in its original packaging with all relevant internal tags and seals in place, as the designer and The Fashion Connector will refuse to accept any items that are not in their original condition or have been used or are damaged. Please note, the buyer must bear the cost of returning the item unless the item is faulty. The buyer must also bear the cost of returning an item, bought, if the item is clearly marked as having a fault/or defect in the product description. In addition to this late return requests, received outside of the 14 calendar day cancellation/cooling-off period, will not be accepted. Any goods received outside of our returns window will be sent back to the buyer and the buyer will have to bear the corresponding shipping cost. Personalised or bespoke goods are exempt from the 14 day exchange/refund policy, unless they are faulty. *Earrings for pierced ears from the Monvatoo London collection for hygeine reasons are exempt from the 14 day returns policy and cannot be returned or refunded. All other earrings sold by other designers are eligible for return on the condition that the safety tag/ safety packaging has not been removed. Once we or the designer has received your return The Fashion Connector will promptly issue a refund When returning a product back to us or a designer, the buyer is obliged to take reasonable care to ensure the product is returned securely and without damage. Refunds can only be issued via the original form of payment. Important; to be eligible for a refund your purchase must be returned within the timescales indicated. Clearance items are non-returnable.. For more information regarding returns & exchanges please refer to our Frequently Asked Questions: FAQ's

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All our designers offer a no quibble 14 calendar day refund/exchange policy on all non-bespoke products. Please note, items marked "clearance" on our website are exempt from our 14-day return policy and are therefore non-returnable. In addition to this earrings, for pierced ears, purchased from designer Monvatoo London's collection are exempt from the 14 day returns policy (unless they are faulty) for hygiene reasons. Please note you have 14 calendar days, starting from the day you receive your order, to inform us of your return/cancellation. Following notification you have a further 14 calendar days (starting from the day you notify us) to return your item to be eligible for a refund. Any returns received outside of the 14 day notification period and subsequent 14-calendar day returns window will not be accepted, and no refund will be issued. Any refund issued will be credited, promptly, to the original purchaser's credit card and will include original standard shipping costs, where applicable, for faulty items or for EU based orders, i.e., orders with a EU delivery address. Card refunds can take up to 10 business days for your bank to complete. This can vary, greatly, between card issuers and unfortunately, we are unable to influence this. Refunds will be issued promptly, as soon as the designer has received the returned product. For more information regarding returns & exchanges please refer to our Frequently Asked Questions: FAQ's

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Faulty goods

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear, wrong use, deliberate misuse or accidental damage are not considered to be faulty.

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Except where otherwise noted, The Fashion Connector Ltd holds all the intellectual property rights in the content of all web pages (including, but not limited to the website design logo layout text graphics and arrangement) and in the software used therein which are all protected by copyright laws. All such rights are reserved by The Fashion Connector Ltd. Users may not publish or distribute in any format any of the software or copies of the software which appears on this website without consent of The Fashion Connector. Users may print or download images or materials from this site for their own personal use. Users may not use any such content of this website in connection with any business or commercial venture.

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The ownership rights of all product images submitted by the various sellers displayed on The Fashion Connector are maintained by the corresponding sellers. Therefore The Fashion Connector does not claim any ownership rights concerning the product images which are on display. However, by providing the images to The Fashion Connector, each seller has granted The Fashion Connector the right to freely promote their work on their behalf whilst on the Fashion Connector platform. This is including, but not limited to use of their images for the homepage interface, blogs, promotional postcards, leaflets, business cards, social networking and media sites. In allowing The Fashion Connector the license to use their images each seller has confirmed that: (a) they own, part-own, the image rights or have sought permission to publicly display the images (b) they designed and developed the products described in the images so that The Fashion Connector has not infringed upon the privacy rights intellectual property rights and copyright or any other rights of any person or organisation. The Fashion Connector maintains the right to remove any images or profiles at any time at our discretion. The ownership rights of the product images submitted by the various Graduate Designers, displayed on the "Designer Showcase" section of the website are also maintained by the corresponding Designer. Therefore, the terms, as outlined, above pertaining to image rights, marketing and promotion also apply. In the event the Designer wishes to cease showcasing their Graduate Portfolio on our website, the designer must inform Us in writing. Further to notification all content relating to the Designer will be removed from our website within 14 days.


For more information regarding our Privacy Policy please refer to this link: Privacy & Cookie Policy The Fashion Connector is committed to maintaining the privacy of all of our users, therefore we will not disclose any personal information obtained from you to third parties. The information collected from customers on placing an order is used for billing and administrative purposes only and is kept confidential. When you place an order with us, we collect personal information that you have submitted, in relation to the order, such as your name, shipping & billing address, email address and phone number to enable us to process your order. If you purchase a product from any designer brand listed on our website the information you submit in the "delivery address" field at checkout only is passed onto the designer brand to enable them to proces and dispatch your order. Your email address is not disclosed to the designer brand. In addition to this any other information collected at checkout and payment is never shared with any third parties (unless to comply with a legal obligation) and is kept secure on our partners hosted 128 bit secure servers. From time-to-time we may send you promotional emails of new products or events. You are free to unsubscribe from these emails at any time using the directions shown on the email.

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For more information regarding our Cookie Policy please refer to this link: Privacy & Cookie Policy The Fashion Connector uses cookies to enhance the user experience on our website and to make browsing on our website faster. So for example you can opt for our website to remember and store your details at the Cart Page to facilitate faster shopping on your next visit. This action uses cookies. In addition to this on the pages of the Designer Showcase and other pages within our website you will note there are Google advertisements displayed. Consequently, the third party Google advertisers may place and read cookies on your browser, or use web beacons to collect information as a result of the ad serving on our web pages. A cookie is a piece of text that a web server can store on a user's computer. Cookies allow a website to store information on a user's machine and later retrieve that information this can make web browsing quicker and more efficient. We also use Remarketing with Google Analytics to advertise online. As a result third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on users past visits to our website. All modern browsers allow you to delete the cookies placed on your computer by adjusting the options in the settings panel of your browser. Cookies are also used within the overall site to allow you to use the shopping cart functionality.

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The Fashion Connector makes every effort to ensure that the information contained within this website is accurate and up-to-date and/or does not infringe the rights of any third party. Our product images and model shots are taken of the actual product that is intended for sale and accurately depict the style, colour and type of product. However, computer monitors may display colours differently and this varies between computer operating systems. This is a matter we have no control over. The Fashion Connector will not be held liable for any information contained in the website that is incorrect. However, The views expressed in user generated content (Forum Connector) are the opinions of those users and do not necessarily represent the views, opinions, beliefs, or values of The Fashion Connector or any of its partners.

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The Fashion Connector takes good effort to ensure that this website is free from viruses and other harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website linked to it) will not cause damage to your computer or other device. We will therefore not be liable for any loss or damage caused by viruses other technologically harmful or malicious material that may infect your computer equipment, computer programs, or data material, due to your use of this website or on any website linked to it. We therefore recommend that all internet users have up to date anti-virus software installed on their computers.

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By using this website you agree The Fashion Connector, with the exception of the Luxe Collection, doesn’t have any direct control over the price, condition, quality, or legality of the products offered by the designers. This also applies to the description of the product as this is submitted to The Fashion Connector by the designer. Consequently, The Fashion Connector will not be at fault or bear any liability to you for any inaccuracies or discrepancies relating to the product whether it be a price inaccuracy, a description discrepancy or related to any direct transactions you may have with the designer. We are also not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the terms and conditions where such failure is due to events beyond our reasonable control. In the case of negligence on our part where the losses are direct losses and the consequences of such a breach are reasonably foreseeable on our part, The Fashion Connector’s liability to you in connection with your use of the website and the contents shall be limited to £25. In the event you have a dispute with one or more of the designers, you agree to exempt us from any claims, demands or damages whether direct or indirect of any kind whatsoever that may result out of or in connection with such disputes. If you are found to be in breach of the terms and conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the terms and conditions. Furthermore, no waiver by us of any of the terms and conditions shall be effective unless it is expressly stated, in writing by us, to be a waiver. The terms and conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

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At our request, you agree to compensate us fully, defend us, and hold us The Fashion Connector harmless immediately on demand, its officers, directors, affiliates, licensors and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the terms and conditions by you, including the use by any other persons accessing this site using your internet account caused by your action or inaction.

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